On April 20, 2010, Korea Housing Finance Corporation (KHFC, CEO Joo-jae Lim) announced that its Contact Center was selected as Call Center of Excellence in the 2010 Korea Service Quality Index (KSQI) call center category by Korea Management Association Consulting (KMAC).    

The Call Center KSQI is an index showing the level of customer satisfaction on service quality. Based on an investigation of corporate customer services by sector encompassing the entire customer service process from pre-consultation to post-consultation, the KMAC selects Call Center of Excellence among those with low defect service rates and high service quality maintenance rate.  

KHFC’s Contact Center measures customer satisfaction levels by conducting a satisfaction survey of service users, the results of which are used to enhance the call quality management system that helps ensure high-quality call services. The Contact Center also improves its training program to ensure accurate consultations based on a standard manual and oversees the improvement of its service quality by operating a Contact Center operation council.  

The Contact Center also received the Excellence in Service Quality certification from the Korean Standards Association in December of last year.