□ Korea Housing Finance Corporation (HF, CEO Kim Jae-Chun) stated on the 14th that it was ranked as the top
    public service provider in the “Moments of Truth” category of the 2016 Korea Service Quality Index (KSQI) held
    by the Korea Management Association Consulting (KMAC).

 
□ The top position was the outcome of its rigorous efforts to ensure customer-friendly, easy-to-use services   
    through customer service training.

□ An HF official said,“We will double our efforts in raising our service standards and enhancing our customer 
    experience management system to become a true partner who takes care of housing finance for housing
    stability through a financially secure retirement.”
 
□ This year's KSQI covers 111 companies and public agencies in 26 industrial sectors, and its service evaluation
    team visited HF offices and customer centers in Seoul and the five other major South Korean cities of Incheon,
    Daejeon, Daegu, Gwangju, and Busan to assess HF customer services in 11 categories, including ▲ customer-
    friendliness, ▲ job knowledge, ▲ customer consideration, and ▲ proactive services.