- Recognized for individually tailored consultation on JTYK and Bogeumjari loans -

On January 18, 2010, the Korea Housing Finance Corporation (KHFC, CEO Joo-jae Lim) announced that KHFC’s Contact Center was awarded with the Service Quality Excellence certification from the Agency for Technology and Standards under the Ministry of Knowledge Economy.  

The Service Quality Excellence certification, which is the nation’s only government-sponsored service quality certification, is granted for excellent customer service based on on-site evaluations, customer evaluations, and anonymous evaluations conducted by a committee of experts from various fields.  

KHFC’s Contact Center received high marks for offering prompt, accurate, and individually tailored consultation to customers on its Bogeumjari loans, JTYK loans, and housing credit guarantee. It was also recognized for its Call Back system (service agents return calls of anyone leaving a phone number) and its Happy Call service (customer grievances and questions are identified and addressed in advance).